Terms & Conditions

Payment Method

We accept various payment method to suits your needs, including Master Card, Visa Card, Bank transfer, PayPal, E transfer, etc.

If you select direct deposit, we will ship the order once payment has cleared in our bank account.If you are paying by PayPal then the payment is governed by PayPal's terms and conditions of buying online. PayPal offer leading consumer protection for payments. We receive immediate notification of a successful PayPal payment being made as soon as it is completed by you with PayPal so we will dispatch your order as soon as we are able after the order has come through to us.

Returns

If you change your mind and no longer wish to own any product that has been bought from Forestwest, the goods may be returned within 7 days from date of purchase. You are responsible for the cost return freight and please ensure you clearly mark your name and contact details. The item must not be used and be returned with original packaging to get a refund of the value of goods, a certain amount of restock fee (Min. 5%) may apply depending on the condition of the product.

Items returned which have been used and/or are not in the original packaging and cannot be re-sold as new will not be accepted. 

Shipping

For more specific Shipping Policies, please click here.

Warranties

For more specific Warranties Policies, please click here.

Prices

All online prices are correct at the time of ordering. Any prices quoted over the phone will be correct at the time of ordering. If we discover any price discrepancy after you have placed your order over the phone that we cannot honour, you will be contacted to confirm the price change before shipping your order.

Backorders

If we are out of stock of any item, we will calculate the total weight of your order as if it was shipped together with other items and charge you the freight cost calculated. This means that the cost of shipping your backorder will be covered in only one payment to us.

If you cancel your backorder, we will calculate the difference between the goods received and the freight charged and if any refund for freight is necessary, we will process this at the same time as the refund for the goods.

We will continue to provide you with regular updates on the status of your backorder arrival every fortnight if nothing has changed or more regularly as required. You can choose to cancel your backorder any time before we ship it to you.

Availability

Generally all items that are advertised on the website are either in stock or able to be sourced within a short period of time (1-2 working days). If any items are expected to be out of stock for an extended period of time, we will mark this on the website. Please refer to the section above on our method of handling backorders.

Weights

All weights shown in any advertising by Forestwest may not be the true product weights but are a value shown to calculate freight costs. In some cases products can occupy a large volume relative to weight and therefore the true product weight may be overstated. If you wish to know the actual weight to any item, please contact us.

Specifications

Measurements and specifications are supplied as an approximate guide. We take all care to ensure that information is accurate and if it is found that we have made a material mistake that stops you from being able to use it as advertised, we will pay the return freight and offer a full refund for the goods and freight cost to ship that item to you.

All items shown in pictures or illustrations with the main product are deemed to be accessories or props and are not included in the sale price of the main item unless expressly stated.

Suitability

You must satisfy yourself that the suitability of the product for its intended use prior to purchasing any product. While Forestwest can offer advice and show how a product is used, it is ultimately your responsibility to ensure that the product is used correctly.

Forestwest cannot be held liable for any damage or loss to any persons and/or property from the lack of training necessary to use any product. It is up to the user to ensure that they are capable and have the necessary skill to use any products sold by Forestwest.

It is also the customer’s responsibility to ensure they have an adequate and properly connected electrical supply capable of running the machine(s) they wish to buy.  Any warranty claim will be denied in all cases where extension cords and/or powerboards are deemed to have contributed to the failure of any electrical or electronic component of the machine.  The same exclusion will apply where the machine is connected to the incorrect voltage and/or amperage designated for the machine and/or if the machine is used for anything other than what it was designed and built to do.

Warning

Metal and wood working machines and tools are potentially dangerous. The user of the products should take every precaution while using the products to avoid personal injury and/or property damage. This includes, but is not limited to, the use of personal protective equipment, electrical safety precautions, inhaling dust particles. Items are used at your own risk.

Dangerous Goods

Dangerous goods cannot be sent by any freight companies that we use and for that reason we will list them on the website but do not provide the option for them to be shipped. We list them on the website for research/information purposes only. If you wish to purchase these to be shipped, you can arrange for your own freight to collect from our stores.